Digitalization is the process of converting hard/paper files and documents into digital platforms. This allows data and data to be utilized instantly. This makes it easier for businesses to manage their particular operations and helps to create new opportunities intended for revenue generation. Whether you may have outdated legal systems, manual operations that could this article be automated or perhaps inefficient communication between workers and managers, business digitization can help you resolve these issues and boost efficiency.
The COVID-19 outbreak showed the useful value of digitalization in public areas crisis response tactics. However , digitalization is there are not enough to respond to ongoing risks. Instead, businesses need to strive to turn hazards into possibilities through ideal responses. Because of this it is important for firms to have powerful capabilities : a combination of procedures and solutions that enables these to adapt when confronted with disruption (George et ing. 2014; Nylen and Holmstrom 2015).
Existing research has displayed that digitalization can improve firm’s powerful capabilities by raising their capability to sense the surroundings, to seize opportunities, and reconfigure solutions. Moreover, these kinds of capabilities will be critical for firms’ ability to effectively manage open public crises. Based on these conclusions, this article is exploring the interactions between digitalization, dynamic capabilities, and open public crisis response strategies employing a survey involving 518 SMEs in China. The results show that SMEs with substantial levels of digitalization have better crisis response performances than those with low-level of digitalization. Further, a qualitative research suggests that digitalization can help SMEs develop and implement short-term emergency replies and long lasting crisis administration approaches.